Our Support Programme
Not just a place to stay, but a foundation for a better future.
Delivering support to our clients begins before they even move into housing and continues throughout their time with TKB Housing.
Overview
The TKB Housing solution offers a fully supported housing system with dedicated Home Support Workers providing focused tenancy-related support services.
Whether they are facing financial difficulties, housing instability, or other personal challenges, our team provides comprehensive assistance to help them overcome obstacles and build a stable life under one roof.
Our support includes access to secure housing, mental health support, financial planning, and more. By working closely with each couple, we aim to strengthen their bond and ensure they have the resources needed to move forward together with confidence.
Personalized & Dynamic Support
Tailored Assistance
The amount, nature, and timing of support vary per client and are adjusted based on individual needs and goals.
Continuous Review
Support requirements are regularly reviewed and adjusted to ensure clients receive the necessary help to achieve their personal goals.
Flexible Support
Our system adapts to deliver the required support when clients face challenges, ensuring they receive timely assistance.
24/7 On-Call Support
Immediate Assistance
Clients have access to our 24/7 on-call facilities, allowing them to reach out at the initial stage of a problem.
Senior Support
Senior team members provide immediate emotional and practical support over the phone.
Additional Resources
We can signpost or liaise with other agencies or support services as needed.
Pre-Move-In Support
Initial Assessment
A Tenant Information File is created, and a Tenancy Pre-Assessment Session is scheduled.
Housing Decision
Based on the assessment, referral data, and the client’s input, a suitable housing option and support plan are confirmed.
Support Plan
The support plan determines the schedule and nature of the support services provided.
Move-In Assistance
Welcome Visit
A support team member visits the client upon move-in to ensure they are settled.
Core Tenancy Support
Assistance with GP registration, banking, utility bill setup, and local area orientation.
Multiple Sessions
This initial support may span several sessions due to its comprehensive nature.
Ongoing Support
Once the initial support elements are complete, our dedicated team continues to work closely with each client to help them achieve their personal goals.
This ongoing support is tailored to address the unique needs and aspirations of each individual, ensuring they have the resources and guidance required to thrive.
Our support team maintains regular check-ins with clients to monitor progress and adjust support plans as needed. These check-ins ensure that any emerging issues are promptly addressed, and clients receive consistent and reliable support throughout their tenancy.
